Return & Refund Policy

Which items can be returned

Each product page shows whether that item is eligible for return, along with any notes that apply to it. Please check this before you order.

How long you have

Return requests must be made within our return window after delivery. The current window is shown on our homepage.

How to request a return

If you have an account, you can request a return from your order page. Otherwise, contact us with your order number and the reason for the return.

What happens next

Our team reviews each request and will tell you the outcome. Any refund amount and how it will be paid are confirmed by our team once the returned item has been checked.

Before you fit a part

Please check that the part matches your exact phone model before fitting it. If you are unsure, contact us first.